Terms & Conditions

Payment Terms and Conditions

Individuals on scheduled courses:

All applicable course fees must be paid in full to secure placement and admission to the course.

Business customers on scheduled courses:
A Purchase Order number or an authorised signature must be sent in writing (post, fax or email) to secure placement. Payment is due seven days after the invoice date.

Please make cheques payable to Emergency Medical Planning NZ Ltd.

1. Cancellations    
Cancellation not received before the course.   No refund - total course cost applies. 

Scheduled Courses:

A customer, who cancels giving less than 10 working days notice, prior to commencement of the course, will be charged an administration fee of $25.00 incl. GST.  

Client Courses:

The following administration fee will apply to cancellations:

Cancellation received 11 working days or more before the course   -   No charge

Cancellation received 10 working days or less before the course     -   25% of the course cost

Cancellation received 2 working days or less before the course       -   50% of the course cost

All cancellations must be made in writing, either by letter, fax or email.

Emergency Medical Planning NZ Ltd reserves the right to cancel courses if necessary.  Every
effort will be made to give attendees no less than 5 working days notice.

Emergency Medical Planning NZ Ltd will not be responsible for any costs incurred due to course cancellation.

2.  Refund Policy (where applicable)

No refunds will be given for students who do not attend their course without prior cancellation, and booking onto another course will incur the full course fee.  A student who cancels on the day of the course is not entitled to a refund but rebooking is allowed. To request a refund or credit, please apply in writing to:

Emergency Medical Planning

137 White Road                                  

RD1, REPOROA 3081                                     Email: info@medicfirstaid.co.nz

Please state the reason why the refund or credit should be made. Refunds will only be
made to the person or organisation that made the original payment.

3.  Re-bookings

A student is entitled to two complimentary re-bookings, if they are made prior to the commencement of the course. A $25 fee maybe charged for any additional re-booking.

If you subsequently cancel from a re-booked course you may incur a cancellation
fee up to a maximum of the full course fee based on the time of your cancellation AND original re-booking. 

Important Training Course Information:-

Please make sure you are on time!

If you arrive more than 30 minutes late for the course you will not be admitted to the course.  Attendance, participation and successful assessments during each module are mandatory for

Dress code

We suggest that you wear loose-fitting casual clothing, as the practical nature of the course requires students to kneel on the floor. Trousers and flat shoes are recommended.

Telephone Calls

Students are asked not to make arrangements to receive incoming calls or text messages
during class time unless it is a matter of urgency.  Otherwise all cell phones are required to be
turned off.


NZQA and Unit Standards

If you are already registered on the National Qualifications Framework (NQF), please bring your Record of Learning (ROL) number with you. EMP NZ Ltd can arrange to have your Unit
Standards registered with the New Zealand Qualifications Authority (NZQA) at a cost of $5.00 per credit. Please see your tutor to arrange this if required.

Disabilities and Physical Requirements

The majority of the course is practical and involves group participation. Practice during the class involves touching and being touched.  You will be required to demonstrate to the tutor that you are physically able to perform set first aid tasks.  If you are unable to perform cardio-pulmonary resuscitation (CPR) on the floor long enough for the tutor to assess competency, then you may not meet the requirements for the First Aid Certificate. If you have any disabilities, or an illness, which you feel may affect your performance during the course, please raise your concerns to the tutor, or contact the Medic First Aid centre office where you booked your place on the course to discuss your concerns prior to course commencement.

The course is conducted in English.  Students are expected to understand and communicate first aid knowledge and skills in English


On the successful completion of the course and full payment of all fees, you will be issued with a Medic First Aid Certificate.