Terms & Conditions

Payment Terms and Conditions


Individuals on scheduled courses: All applicable course fees must be paid in full to secure placement and admission to the course.


Business customers on scheduled courses: A Purchase Order number or an authorised signature must be sent in writing (email) to secure placement. Payment is due seven days after the invoice date unless otherwise agreed to in writing.


Please make cheques payable to Emergency Medical Planning NZ Ltd.


1. Cancellations    


Cancellation not received before the day of the course or where the customer has accepted a special promotional offer will result in no refund - total course cost applies.


The following administration fee will apply to all other cancellations when the cancellation is:


     received 11 working days or more before the course    -   No charge

     received 3 to 10 working days before the course         -   25% of the course cost

     received 2 working days or less before the course       -   50% of the course cost

     received on day of course or later                              -  100% of the course cost


All cancellations must be made in writing by email to info@medicfirstaid.co.nz


Emergency Medical Planning NZ Ltd reserves the right to cancel courses if necessary.  Every effort will be made to give attendees no less than 5 working days notice.

Emergency Medical Planning NZ Ltd will not be responsible for any costs incurred due to course cancellation.


2.  Refund Policy (where applicable)

No refunds will be given for students who do not attend their course without prior cancellation, and booking onto another course will incur the full course fee.  A student who cancels on the day of the course is not entitled to a refund but rebooking maybe allowed at our absolute discretion. To request a refund or credit, please apply in writing to:


Emergency Medical Planning

137 White Road                                  

RD1, Reporoa 3081                                     Email: info@medicfirstaid.co.nz


Please state the reason why the refund or credit should be made. Refunds will only be made to the person or organisation that made the original payment.


3.  Re-bookings

A student is entitled to one re-booking, if it is made prior to the commencement of the course. The re-booking  will incur an additional fee of $25.

If you subsequently cancel from a re-booked course you will incur a cancellation fee up to a maximum of the full course fee.


4. Non-payment / Debt collection costs

Emergency Medical Planning NZ Ltd reserves the right to recover all debt collection costs for the recovery of any non-payment of any invoice by due date. We may at our absolute discretion, charge you interest of 5% per month on the outstanding amount owing, calculated daily from the due date for payment until the actual date of payment compounding monthly at the end of each calendar month.

Important Training Course Information:-

Please make sure you are on time!

If you arrive more than 15 minutes late for the course you will not be admitted to the course.  Attendance, participation and successful assessments during each module are mandatory for certification.

Dress code

We suggest that you wear loose-fitting casual clothing, as the practical nature of the course requires students to kneel on the floor. Trousers and flat shoes are recommended.

Telephone Calls

Students are asked not to make arrangements to receive incoming calls or text messages
during class time unless it is a matter of urgency.  Otherwise all cell phones are required to be
turned off.


NZQA and Unit Standards

If you are already registered on the National Qualifications Framework (NQF), please bring your Record of Learning (ROL) number with you. EMP NZ Ltd can arrange to have your Unit Standards registered with the New Zealand Qualifications Authority (NZQA) at a cost of $5.00 per credit. Please see your tutor to arrange this if required. Reporting of all credits must be completed no later than 3 months after the training date. Historical reporting of credits beyond this timeframe is not permitted by NZQA. 

Disabilities and Physical Requirements

The majority of the course is practical and involves group participation. Practice during the class involves touching and being touched.  You will be required to demonstrate to the tutor that you are physically able to perform set first aid tasks.  If you are unable to perform cardio-pulmonary resuscitation (CPR) on the floor long enough for the tutor to assess competency, then you may not meet the requirements for the First Aid Certificate. If you have any disabilities, or an illness, which you feel may affect your performance during the course, please raise your concerns to the tutor, or contact the Medic First Aid centre office where you booked your place on the course to discuss your concerns prior to course commencement.

The course is conducted in English.  Students are expected to understand and communicate first aid knowledge and skills in English


On the successful completion of the course and full payment of all fees, you will be issued with a Medic First Aid Certificate.